Refund Policy

Paprix offers a free tier with no payment required, so you can evaluate the service before subscribing to a paid plan.

You may cancel your paid subscription at any time from Billing → Manage subscription. Cancelling stops future renewals; you keep access to your current plan's features until the end of the billing period you've already paid for. We do not prorate or refund the unused portion of a cancelled billing period, except as set out below.

If you believe you were charged in error, were double-billed, or the service was materially unavailable to you, contact us within 14 days of the charge at support@paprix.app with your account email and the charge date. We review refund requests on a case-by-case basis and aim to respond within 5 business days.

Nothing in this policy affects your statutory rights as a consumer under English law, including any right to a cooling-off period for online purchases that applies to your situation.

Approved refunds are issued to the original payment method via Paddle, our payment processor and merchant of record, and may take several business days to appear depending on your bank or card provider.

Billing questions: support@paprix.app.